UCR Sloan Center for Internet Retailing



Someone feel free to tell me where this is from:
I heard about a sign saying,

Price, Quality, Time. Choose Two.

Now, in today's world with overnight shipping, mass production, and other huge technological advances, many companies are shooting for all three.

Other companies who are unable to corner all three are capitalizing on customer service.

I've been seeing Best Buy commercials toting workers who will help customers even if they are at other stores.

Now Best Buy is advertising the launch of their Twitter help line @twelpforce, which is geared to help anyone with a tech question.

You only have to put @techforce at the beginning of the tweet.

I just decided to try it out, saying, "@twelpforce bought a new modem at best buy. wireless is still only good for ten minutes sometimes b4 it goes down. what gives?"

Is Best Buy cornering customer service? We'll see what they say....

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