I just posted about ways of listening to what's being said about you on the web. Over at
Jaffe Juice is a post on how listening to consumers could have saved American auto companies.
Personally, I'm not too pleased that my tax money is going to support companies that don't seem to be making a huge effort to stay current with the needs of consumers, and clearly, neither does whoever made
this picture.
It's no longer enough to just create something and assume that people will want it. It works in cases of the
iPhone, but not every company is so lucky or savvy. Often, customers want to be heard. Otherwise, not every company will get a bailout.
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