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UCR Sloan Center for Internet Retailing Working Papers
- Novak, Thomas P., "Consumer Behavior Research in Second Life: Issues and Approaches," (October 2007).
- Hoffman, Donna L. and Thomas P. Novak, "Flow Online: Lessons Learned and Future Prospects" (September 14, 2007).
- White, Tiffany B., Thomas P. Novak and Donna L. Hoffman, "Evidence and Consequences of Egocentric Accounting Biases in Customer-Seller Relationships" (September 9, 2007).
- Novak, Thomas P. and Donna L. Hoffman, "The Fit of Thinking Style and Situation: New Measures of Situation-Specific Experiential and Rational Cognition" (August 27, 2007).
- Neslin, Scott A., Thomas P. Novak, Kenneth R. Baker, and Donna L. Hoffman, "An Optimal Contact Model for Maximizing Online Panel Response Rates," (August 2006).
- Pavlou, Paul A. and Ting Lie, "What Drives Mobile Commerce? A Model of Mobile Commerce Adoption," (2006).
- Dimoka, Angelika and Paul A. Pavlou, "Mitigating Adverse Product and Seller Selection in Online Auction Marketplaces," (2006)
- Gefen, David and Paul A. Pavlou, "An Inverted-U Theory of Trust: The Moderating Role of Perceived Regulatoary Effectiveness of Online Marketplaces," (2006).
- Paton, David, Donald S. Siegel, and Leighton Vaughan Willians, "The Impact of Information Technology on Service Sector Productivity: Plant-Level Evidence From Gambling Establishments in the United Kingdom," (May 2006)
- Hu, Nan, Paul A. Pavlou, and Jennifer Zhang, "Can Online Word-of-Mouth Communication Reveal True Product Quality? Experimental Insights, Econometric Results, and Analytical Modeling," (April 2006).
- Pavlou, Paul A. and Angelika Dimoka, "The Nature and Role of Feedback Text Comments in Online Marketplaces: Implications for Trust Building and Price Premiums," (March 2006).
- Pavlou, Paul A., Huigang Liang, and Yajiong Xue, "Understanding and Mitigating Uncertainty in Online Exchange Relationships: A Principal-Agent Perspective," (January 2006).
- Zettelmeyer, Florian, Fiona Scott Morton, and Jorge Silva-Risso, "Cowboys or Cowards: Why are Internet Car Prices Lower?," (November 2005).
- Rogers, Waymond and Solomon Negash, "The Effects of Web-Based Technologies on Knowledge Transfer," (November 2005).
- Novak, Thomas P. and Donna L. Hoffman, "Consumer Thinking Style, Task Congruence, and Performance: New Measures of Task-Specific Experiential and Rational Cognition" (October 16, 2005).
- Hoffman, Donna L, "Can We Live Without the Internet? Toward a Model of Internet Indispensability," (April 2005).
- Li, Shibo, and Patrali Chatterjee, "Shopping Cart Abandonment at Retail Websites – A Multi-Stage Model of Online Shopping Behavior," (February 2005).
- White, Tiffany, Donna L. Hoffman, and Thomas P. Novak, "Forgotten Favors: Biased Account Keeping in Information-Driven Consumer-Seller Relationships," (February 2005)
- Zettelmeyer, Florian, Fiona Scott Morton, and Jorge Silva-Risso, "How the Internet Lowers Prices: Evidence from Matched Survey and Auto Transaction Data," (2005).
- Hoffman, Donna L., Thomas P. Novak, and Alladi Venkataesh, "Has The Internet Become Indispensable? Empirical Findings and Model Development," (April 2004).
- Hoffman, Donna L., Praveen K. Kopalle, Thomas P. Novak, and David Porter, "Identifying and Using Emergent Consumers in Developing Radical Innovations," (March 2004).
- Hoffman, Donna L. and Thomas P. Novak, "A Conceptual Framework for Considering Web-Based Business Models and Potential Revenue Streams," (December 2003).
- Hoffman, Donna L., "The Consumer Experience: A Research Agenda Going Forward," (May 2003).
- Chatterjee, Patrali, Donna L. Hoffman, and Thomas P. Novak, "Modeling the Clickstream: Implications for Web-Based Advertising Efforts," (December 2002).
- Hoffman, Donna L., Thomas P. Novak, and Ann Schlosser, "Locus of Control, Web Use, and Consumer Attitudes Toward Internet Regulation," (May 2002).
- Hoffman, Donna L., Peter G.M. van der Heijden, and Thomas P. Novak, "Mapping Asymmetry in Categorical Consumer Choice Data," (December 2001).
- Novak, Thomas P., Donna L. Hoffman, and Adam Duhachek, "The Influence of Goal-Directed and Experiential Actitivies on Online Flow Experiences," (December 2001).
- Hoffman, Donna L., "SEC Portals Roundtable. Internet Advertising: From CPMs to Results," (May 2001).
- Hoffman, Donna L. and Thomas P. Novak, "When Exposure-Based Web Advertising Stops Making Sense (And What CDNow did About it)," (January 2000).
- Hoffman, Donna L, Thomas P. Novak, and Pradeep Parameswaran, "Software Filters and Content Ratings Survey: Demographic Differences," (January 2000).
- Hoffman, Donna L. and Thomas P. Novak, "Advertising Pricing Models for the Web," (January 2000).
- Hoffman, Donna L. and Thomas P. Novak, "The Growing Digital Divide: Implications for an Open Research Agenda," (November 1999).
- Novak, Thomas P., Donna L. Hoffman, and Yiu-Fai Yung, "Measuring the Customer Experience in Online Environments: A Structural Modeling Approach," (October 1999).
- Hoffman, Donna L. and Thomas P. Novak, "The Evolution of the Digital Divide: Examining the Relationship of Race to Internet Access and Usage Over Time," (May 1999).
- Hoffman, Donna L., Thomas P. Novak, and Marcos A. Peralta, "Building Consumer Trust in Online Environments: The Case for Information Privacy," (December 1998).
- Hoffman, Donna L. and Thomas P. Novak, "Bridging the Digital Divide: The Impact of Race on Computer Access and Internet Use," (February 1998).
- Hoffman, Donna L., Thomas P. Novak, and Marcos A. Peralta, "Information Privacy in the Marketspace: Implications for the Commercial Uses of Anonymity on the Web," (November 1997).
- Hoffman, Donna L., Thomas P. Novak, and Alladi Venkatesh, "Diversity on the Internet: The Relationship of Race to Access and Usage," (October 1997).
- Novak, Thomas P. and Donna L. Hoffman, "Measuring the Flow Experience Among Web Users," (July 1997).
- Hoffman, Donna L. and Thomas P. Novak, "A New Marketing Paradigm for Electronic Commerce," (October 1996).
- Novak, Thomas P. and Donna L. Hoffman, "New Metrics for New Media: Toward the Development of Web Measurement Standards," (September 1996).
- Hoffman, Donna L., WIlliam D. Kalsbeek, and Thomas P. Novak, "Internet and Web Use in the United States: Baselines for Commercial Development," (July 1996).
- Hoffman, Donna L, Thomas P. Novak, and Patrali Chatterjee, "Commercial Scenarios for the Web: Opportunities and Challenges," (December 1995).
- Hoffman, Donna L. and Thomas P. Novak, "Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations," (July 1995).
- Hoffman, Donna L. and Thomas P. Novak, "The Challenges of Electronic Commerce," (December 1994).
- Hoffman, Donna L. and Thomas P. Novak, "Wanted: Net.Census," (November 1994).
- Hoffman, Donna L. and Thomas P. Novak, "How Big is the Internet?" (August 1994).
- Hoffman, Donna L. and Thomas P. Novak, "Commercializing the Information Superhighway: Are We in for a Smooth Ride?" (March 1994).
